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ADT Security and Home Theater Customer Reviews
We cherish our customers and appreciate their ADT reviews.
"Been amazing ... for nearly ten years"
"Greg and his team at Smart Home Security Control have been amazing to us for nearly ten years. We've installed multiple cameras in our small business in Walnut Creek and haven't had a single issue. We recently updated our camera's to HD and his team worked fast, efficiently, and they're always willing to assist with any questions or concerns. The iDMSS phone app is the best feature, with crystal clear viewing and easy to navigate controls and playback.
Thank you Smart Home, we can't wait to continue doing business with you!"
Residual Sugar, Walnut Creek, CA
"Very knowledgeable about security systems"
"I have had several ADT home security and camera systems. What I like the most is the automation in lighting, digital door locks, the app to control system while you are away and most of all, the security of knowing I’m safe. The security system is easy to use. I would highly recommend Smart Home Security Control, they are very knowledgeable about security systems, cameras and what best fits your personal needs."
"Great job on installation..."
"Greg and his team are great. Great job on installation and great service. The house was complex and the doors needed to be adjusted after completion. Greg's team came right out and got everything serviced after all doors were adjusted. Great all the way around."
This was for a 10,000+ square foot home.
"...polite, punctual, thorough and highly professional."
"My experience with Smart Home Security Control has been exceptional. Not only has there been expert attention given to all aspects of security involving my property, the personnel has been polite, punctual, thorough and highly professional. They take great care and patience in explaining the technology. The costs has been quite reasonable and the followup has been superb. I will use them again and will recommend them to others."
"...The investment is already starting to pay off."
"...we had someone open the door this morning which tripped the alarm so, good news the investment is already starting to pay off."
Chris C.
Piedmont, CA (home being remodeled)
"In all, as pleasant a purchase-install experience as it gets."
"We have some complex alarm needs for our home. Did not scare Greg one bit. He was confident he could meet our needs, checked with his installer, pre-tested the necessary options, scheduled the installation quickly (Over 50 sensors and devices).
Pat showed up on the installation day, on time, loaded with courtesy (and as we found out throughout the installation, plenty of expertise), and went to work installing the system. Our complex data firewall did not bother him and he worked with us to accommodate his devices. My family hardly noticed his presence while he systematically worked his way through the house. In all, as pleasant a purchase-install experience as it gets. Plus, we now have an alarm system that meets our needs. Thank you both Greg and Pat."
"...extremely happy with my new home theater system..."
"I reached out to Smart Home Security Control to help me design the best home theater system for my space while staying within my budget. Greg is very patient, knowledgeable and has tons of experience in the latest technologies. He carefully walked me through all of the options. Having him help me weigh the pros and cons of each choice was critical to helping me make all of the right decisions for my system.
After helping me secure all of the right components, he and his team professionally installed everything! I am extremely happy with my new home theater system and will enjoy it for years to come, especially during shelter-in-place! Thank you Smart Home Security Control!"
"Very knowledgeable, no pressure..."
"Greg was great to work with, we met on a Monday and my alarm was up and running by the end of the week. Very knowledgeable, no pressure, timely install."
"I was amazed..."
"I am very happy with the camera system installed by Carl. I was amazed at how clear and sharp are the images from all cameras, and the area of coverage is wider and more defined. I have to praise Carl for his hard work and ingenuity in figuring out how to wire the system. He was under the house, up in the attic, in the room and outside the house. His work is top notch and didn't skimp on materials, using the best."
Senecio J.
San Leandro, CA
"...always responded quickly to any concern..."
"Greg and Pat are amazing! They installed a whole home security system at our house with lots of doors and windows. The system works smoothly, very user friendly and integrated easily to our smart home."
I would highly recommend them also because the follow up was very effective. For example, the painters took down some equipment and lost it and pat came out on a short notice to replace everything. We also required some additional equipment as per inspection and again pat came out quickly. They've always responded quickly to any concern I had."
"...did a 1st class job... quality workmanship."
"Worked initially with Greg to arrange to have our Smart TV wall mounted. Greg was quick to provide days & times that worked for my wife & I who both work full-time.
Carl was the installer who came to do the work. He was professional & very capable. He was careful to wear booties on his shoes since we had a new carpet installed. He laid all his tools on a blanket once again being sensitive to the new carpet. He was extremely detailed with measurements & did a 1st class job. My wife and are were so satisfied with his personality and his quality workmanship.
Suffice it to say we highly recommend Smart Home Security!"
"...excellent installers made the job seamless."
"I recently sold my home in Pleasanton and some years back Greg Barker installed a home theater system along with an exterior sound system in my pool area. He also installed an ADT security system. I enjoyed my theater system which was the greatest and the safety of going to bed at night with the security system. Thanks, Smart Home Security Control!
"I recently had Greg from Smart Home Security Control install our security and camera surveillance system in our new home in El Dorado Hills. I love the iDMSS Plus app on my phone to be able to check the surroundings of my home anywhere anytime. His extensive knowledge and experience along with his excellent installers made the job seamless. In addition I will also have our home entertainment system completed. I’m very impressed with the workmanship and the quality of Smart Home Security Control!"
"Thank you all so much! I'm very happy..."
"I had been stood up 2 times in the same day by a different company. I really needed a security system put in place and I was worried about when I could get it. I called Smart Home Security and spoke with the owner Greg. He was great. Came over the next day and did the inspection and had me set up and fully installed 2 days later. The technician was so nice and very knowledgeable. He walked me through everything and gave me his number so that I could personally call him if I had any questions. Thank you all so much! I'm very happy that I called you."
"...I'm really thrilled with the experience I had."
"I needed to install a 16 camera security system at our 18 unit, 3 story condominium complex. I had bid the project out to 8 installers. After a long vendor review process, I ended up selecting to work with Greg at Smart Home Security Control.
It was a great decision on my part! Initially, it took me and the rest of the HOA Board many months to review, make design decisions, iterations, hold our discussions and approve funding for the project. During this time, some vendors got impatient and naggy; some stopped replying as I reached out letting them know the project delays. Greg on the other hand, would check in with me every month or so, and never used any pressure. He was very professional and remained willing and interested in the project while we got our issues resolved on the HOA's end.
His quote was also very thorough and competitive (it wasn't the lowest I received, but it was very reasonable given some other numbers thrown at me), and I really liked the equipment options and specs he communicated to me.
When it came time to install, his installers led by Carl were top notch! Punctual, honest, great communicators, and excellent craftsmen. They had to work for a number of days to cover the vast spans of the condo complex - running and installing conduits, and taping existing unused infrastructure, as well as routing and hiding wires within and through walls. Every day they left the area tidy, and checked in with me which was great.
After project completion, I had a tutorial from Carl of the system capabilities and a fully set up and functioning camera system (16 channel, 4K, NVR/DVR, with continuous loop recording, and wifi enabled smart phone app for quick viewing/recording) The system looks and operates at my high expectations, and I'm really thrilled with the experience I had.
I highly recommend these guys for their pricing, professionalism, and work product."
"...I was very impressed with the professionalism."
"These gentlemen were the most understanding and most willing to work with my family and I. He came installed my security system and I was very impressed with the professionalism. They treated my family and I like family thank you for everything."
"...I highly recommend them!"
"We recently moved to a new warehouse, and the landlord suggested to install an alarm system with cameras. I contacted Greg from Smart Home Security & Control and they did an amazing job installing the alarm system with a couple of high definition security cameras. We have video surveillance in the warehouse area and the front reception of the building.
The system works great with a touchscreen control pad and the app on my phone. I can arm or disarm the alarm from my home and I can see what is happening in real time with the live view on my cell phone. Greg and his team did an incredible job, I highly recommend them!"
"...very responsive and has a detailed knowledge..."
"I have known Greg Barker for a long time and am working on a project with him currently. Greg is very responsive and has a detailed knowledge of security systems, A/V systems and networking.
I highly recommend Smart Home Security Control!"
"...acted with the utmost professionalism"
"Very appreciative of Greg and his team who acted with the utmost professionalism in helping to guide us through the decision making process and ultimately the installation of both an ADT and camera system for our home. Very smooth process and everyone was extremely friendly and knowledgeable. Thank you!"
" ...I am glad I didn't wait and went with Smart Home Security Control!"
"I had existing camera system installed 3 years ago after trying to contact the company that installed several times. I found Smart Home Security, they came out and gave me a quote within hours. They came over and installed the additional items I want within 4hrs. Once installed the company that had installed this system contacted me to come bid the work. Any who I am glad I didn't wait and went with Smart Home Security Control!"
"...very friendly and efficient."
"I needed someone to install two ceiling speakers and troubleshoot the wiring I attempted to do myself. Carl came on time, even called ahead of time, and was very friendly and efficient. It was nice to have someone do the work and not try to upsell. I would absolutely call them again."
"Timely, within budget, professional, knowledgeable, courteous and communicative."
"I have two very large flat screen TV's and sound bars I have been wanting to place on articulating mounts and have the soundbar mounted under the TV since last year. I reached out a few weeks ago to several companies for quotes and answers to my questions. In short, I was looking for a high quality company with a track record of professional installation that could do exactly what I want end-to-end. I did not want to shop for mounts or cables, etc.
Through Yelp Greg answered every question I had. He was patient and very helpful. There were times I thought I was probably annoying because I was asking so many detailed questions. Mind you, I did reach out to other organizations on Yelp with the same questions and I either got partial replies or one question answered than radio silence. Through Smart Home Security Control I had an outstanding experience. Timely, within budget, professional, knowledgeable, courteous and communicative. That was just the pre-sales portion.
Then the installer shows up and that is where it all went to the next level. It is all about execution. The installer, Carl, was awesome. Calling, texting me on his ETA, taking all the time he needed to do the job right, asking for placement thoughts, working with me on the wiring setup, cleaning up every particle of dust in the areas, etc. I was thoroughly impressed and very appreciative of the experience. If I knew then this was going to be the experience and outcome I would have moved forward with Smart Home Security Control last year on this project."
"...extremely knowledgeable and very patient ..."
"Greg spent an inordinate amount of time with me designing a home for distributed sound and home automation. He is extremely knowledgeable and very patient with his customers, and has a very chill, laid back attitude that makes you feel comfortable in working with."
“Installation went flawlessly”
“Greg came to our house and explained all about security systems in detail to my wife and I. He worked out a plan and determined a price on installation. We then went and got two more estimates with other security companies and returned to ADT and Greg’s fair price, attention to detail, and professional manner. The installation went flawlessly and has been working flawlessly since. Great company, and nice people to work with.”
Mark B.
San Ramon
"...my go to person for all my family's home security needs!"
"I recently had my old alarm system's control panel go out on me and after seeing the wonderful comments and reviews, I decided to give Greg over at Smart Home Security & Control, a call.
I told Greg what I had going on at my home and what I would like to have done. Greg is a good listener and after asking me a few key questions, he thoroughly informed me of all the possibilities and upgrades that are now available.
He also went out of his way, on a weekend, to forward me a web-link just so that I can better see and understand all the great feature options, like making a "home", a "smart home" that you'd be able to control with an app on your cell phone, which I felt to be a pretty cool feature.
Smart Home Security & Control is a great company to work with and Greg is now my go to person for all my family's home security needs!"
"I know that we made the best decision going with Greg"
"I first met Greg working on the Home Aid Trap Shoot charity in 2004 and we have worked together every year putting together the shooters board for over 300+ shooters every year without a glitch.... When it came time to protect my family home, Greg was the 1st person that came to mind. He was prompt and gave us the best suggestions within our budget to protect our home and family. His team was great to work with on the phone for scheduling the installation and the installation team was very professional and highly qualified... I know that we made the best decision going with Greg and his team."
Michelle B.
Alamo, CA
"Impeccable”
“My husband and I were very happy with our experience with the install and setting up monitoring. They were prompt, professional and extremely knowledgeable. Carl our installer was impeccably precise and honest with us about what we might need. Highly recommend.”
Emily Q.
San Francisco, CA
"very knowledgeable in his field..."
"I had the pleasure of working with Greg... He is very knowledgeable in his field and provided our projects with excellent services on all low voltage features both as standard features and upgrade opportunities. He is always professional in supporting field staff, sales associates and home buyers."
Norman H.
San Ramon, CA
"The cameras are fantastic..."
"Everything is great. The cameras are fantastic and it's been great to see around the property."
Jonathan P.
Alamo, CA
"...knowledge to ensure customer satisfaction"
"Greg is a gifted individual that possesses drive, determination and tenacity. Greg is very detail oriented and has the skill set, experience, and knowledge to ensure customer satisfaction. One would/could not find a more professional person with which to do business."
Robert M.
“Very Impressed”
“Needed to upgrade my security system. After having three local companies come out to assess my needs, I decided to contact ADT to complete my due diligence. I had received the weekly fliers advertising $99 installation and a basic system.
Knowing well that you "get nothing for nothing" I asked for a comparable quote over the phone based on my three local quotes. Greg listened to my needs, suggested a couple of additions including a cellular phone call option and still came in at half the price of the competition. The final price was much more than the $99 advertisement, but I wanted a better system.
The next part is the service which starts with the installation. Carl Henderson was the contractor who came out to install the system. Carl made a suggestion that we did not need one of the heat sensors originally quoted. He found a short in one of the lines and re ran wiring . Extremely efficient, easy to communicate with and very knowledgeable.
Overall was very impressed with the pricing, installation and service from start to finish.”
Russel M.
Petaluma, CA
"save money on insurance"
'I recommend Greg to my clients who are looking for home security. It helps to save money on insurance and I know Greg will take great care of them."
Scott L. (Insurance Broker)
Wanut Creek, CA
"...top notch service ..."
"Greg and his team always provides top notch service and is a pleasure to work with."
Tim S.
Dublin, CA
"He does not stop until you are HAPPY"
"When looking for someone to get a tuff job done right!!, Greg Barker is the right person for the Job!. He does not stop until you are HAPPY. He has NEVER let me down. He has protected both my home and business in San Ramon and helped me with my music system for my home which included an amazing outdoor speaker system for my patio."
Gary H.
San Ramon
“Sympathetic to my situation”
“I looked at other companies to get estimates and Greg me the best deal. He was sympathetic to my situation and helped me feel safe within my affordability level. I was recently broken it and have been frightened and very upset sense. I am so happy to get an ADT security system installed in my home. He also added fire protection with a monitored smoke detector which is great to know ADT will call the fire department for me in case of a fire emergency.
It's nice to know I can now leave my home without being afraid of someone stealing my belongings and invading my home. I now have peace of mind.”
Susan R.
Vallejo, CA
"...provides excellent customer service..."
"Greg is very professional. He has extensive knowledge in his field and provides excellent customer service."
Paul B.
Danville, CA
"...extremely knowledgable about his products"
"I have known Greg for several years. He is extremely knowledgeable about his products. He is very thorough and goes out of the way to help others. His integrity is of the highest levels. He's also just a good person to know. I give him my highest recommendation."
Ed S.
Lafayette, CA
"...a professional I would recommend..."
"Having been in the security field for many years, Greg Barker is a professional that I would recommend to help residential friends who are looking to add a security system."
Don B.
Benicia, CA
"...overwhelming concern for his client is commendable..."
"I have met very few sales professionals who can compete with Greg Barker. His product knowledge, salesmanship, follow up and overwhelming concern for his client is commendable and one to be emulated by all sales professionals."
Roger S.
Vacaville, CA
“Well done...
Every aspect of my interaction with ADT was professional, timely, friendly and easy. Recommended.”
Zachary M.
Sacramento, CA
"...does what is best for the client..."
"Greg is and always has been a great resource for me and for my customers. He is well versed and does what is best for the client. Thank you Greg for all your help over the past years"
Mitchell A.
Walnut Creek, CA
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“Very personable and knowledgeable."
"Greg sold me the system at a fair discounted price. He was very personable and knowledgeable... The installer was equally friendly. Was a hectic day at my home with the guest and animals around and the technician was enjoyable to have in our home. He did an excellent installation job and explanation on the use of the system. I highly recommend ADT!”
Jennifer A.
Walnut Creek, CA
"Provided outstanding customer service."
"After a horrid week of vandalism and theft, we decided it was finally time to bite the bullet and put in a security system. I asked around at work for recommendations and the overall consensus seemed to be that ADT was the company to go with… they were able to schedule an at home appointment the next business day and were willing to work around our work schedule so that we didn't have to take time off.
Greg, the consultant, was courteous and I liked that he wasn't pushy. Our installer/technician was absolutely fantastic. He was friendly, knowledgeable and really went above and beyond to meet our security needs and provided outstanding customer service. Even my boyfriend commented on how professional he was and he's the type usually to not take notice of things like that.
Thank you for making this security system purchase/set-up process so effortless. With so many companies offering security services in the area, it's nice to see one that stands out by offering great customer service. If you are looking to secure your home, I highly recommend!"
Ally G.
Sacramento, CA
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